Customers complete shopping experience/satisfaction is our highest Priority. We want you happy each and every time you buy from us. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. We do our best to make sure you never need to use this policy.
We have 100% customer protection program where customer can return products under following conditions:
1. Products which you received in “Damaged/Defective/Broken” Condition
2. Product not as per description in our website
3. Wrong product received
Divcey customer care team happily accepts your returns in its original packing within 3 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact Divcey Customer Care team to initiate the return process. You can contact us by either sending an email to email@example.com . We will not accept which are directly sent back to our warehouse without informing our customer service team.
All returns request are processed via official Divcey customer care e-mail to firstname.lastname@example.org with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
Please allow Divcey customer care team at least 24-48 hours to check and respond you further instructions of returning an item/product.
Once Divcey customer care team will approves your return request, then your refund will be processed in the form of store credits in Divcey's wallet.
1. No Returns will be accepted for the products which are sold during promotional offers. Customers refund will be done as per company policy which will be given on mail.
2. Items which you want to return must be in unused condition with original packing. Before returning/exchanging the items, please make sure that products are returned with the original tags and packaging intact, in an unwashed and undamaged condition. Refund will only be issued only after through a quality check of the product.
3. As we receive the parcel we will give the store credits to your Divcey wallet after deducting a nominal charge for order processing.
4. We don’t provide reverse pickup facility for returning products. So, it is the sole responsibility of customer to self-courier the product at her own cost after getting confirmation from our customer service team through mail.
Kindly don`t share any bank related sensitive details like OTP, CVV or Credit/debit card to anyone. divcey customer care team never demands for such confidential details from anyone.